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Course Details

The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Course Content

Equips you to train:

  • Assessing and reducing the risk of violence in the work environment.
  • Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.
  • Identify post incident support and report the circumstances to provide information for personal and organisational learning.
  • Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical workplace settings.
  • Design relevant and effective scenarios for training in Conflict Management.
  • Deliver and debrief interactive and scenario based sessions in the context of conflict management training